Your training will include a combination of:
- Written assessments
- Projects
- Practical demonstrations
- Simulated workplace activities
- Observation tasks
- 36 completed service periods
Service periods can be completed in:
- Your workplace (for trainees)
- A hospitality venue
- TIKI’s fully simulated environment
There is no mandatory vocational placement, but service periods are required to meet competency standard requirements.
Units of Competency
To achieve the SIT50422 Diploma of Hospitality Management, you must complete a total of 28 units, consisting of 11 core units and 17 elective units.
Core Units
|
Code |
Unit Title |
|
SITXHRM009 |
Lead and manage people |
|
SITXMGT004 |
Monitor work operations |
|
SITXWHS007 |
Implement and monitor work health and safety practices |
|
SITXFIN009 |
Manage finances within a budget |
|
SITXHRM008 |
Roster staff |
|
SITXCOM010 |
Manage conflict |
|
SITXCCS015 |
Enhance customer service experiences |
|
SITXCCS016 |
Develop and manage quality customer service practices |
|
SITXFIN010 |
Prepare and monitor budgets |
|
SITXGLC002 |
Identify and manage legal risks and comply with law |
|
SITXMGT005 |
Establish and conduct business relationships |
Elective Units
|
Code |
Unit Title |
|
SITHIND006 |
Source and use information on the hospitality industry |
|
SITHIND008 |
Work effectively in hospitality service |
|
SITHFAB027 |
Serve food and beverage |
|
SITHFAB034 |
Provide table service of food and beverage |
|
SITXFSA005 |
Use hygienic practices for food safety |
|
SITXFSA006 |
Participate in safe food handling practices |
|
SITHFAB021 |
Provide responsible service of alcohol |
|
SITHFAB023 |
Operate a bar |
|
SITHFAB031 |
Provide advice on beers, spirits and liqueurs |
|
SITHFAB030 |
Prepare and serve cocktails |
|
SITHFAB024 |
Prepare and serve non-alcoholic beverages |
|
SITHFAB025 |
Prepare and serve espresso coffee |
|
SITHFAB038 |
Plan and monitor espresso coffee service |
|
SITHFAB032 |
Provide advice on Australian wines |
|
BSBTEC301 |
Design and produce business documents |
|
SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
|
SITXINV006 |
Receive, store and maintain stock |